Optimized Maintenance & Comprehensive Subscription Plans
Service That Suits Your Organization.
Pavion’s maintenance and subscription offerings are designed to seamlessly align with your business requirements, providing a sense of security while optimizing your operational costs.
Our Maintenance offerings
Choose Your Level of Service
Support
Enhanced Support & Rapid Response
Immediate in-person and remote assistance with a commitment to best-effort resolution times.
- In-person and remote support services
- Best effort service level objective
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Materials & Portal
Comprehensive Coverage & Insightful Access
Guaranteed two-day response for in-person and remote support, warranty-backed materials, annual maintenance checks, and real-time portal updates.
- In-person and remote support services
- Two business day service level objective
- Materials covered under manufacturer warranty
- Annual preventative maintenance
- Portal access & ticket status
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Preventative & Priority
Proactive Care & Expedited Service
Priority in-person and remote support with next-day issue resolution, bi-annual maintenance, exclusive training sessions, and enhanced portal features for continuous oversight.
- In-person and remote support services
- Next business day service level objective
- Materials covered under manufacturer warranty
- Portal access & ticket status
- Bi-annual preventative maintenance
- Training
- Priority service
Pavion
Subscription
Service
Need comprehensive service during the entire project lifecycle? Pavion’s Subscription Service provides a full solution customized to your project’s lifecycle—from design to technology delivery. Our service speeds up tech integration, maintains currency, and offers top-tier PX Elite support, all for a fixed monthly fee.
Flexible Time & Materials
Adaptable Support for Specific Needs
Pavion provides a time & materials service option, perfect for clients with unique, one-time challenges. This flexible approach ensures you receive the precise support and resources needed for any specific issue that arises.
Comprehensive Warranty Assurance
Dedicated to Solution Excellence
Our commitment to excellence is reflected in Pavion’s warranty, which guarantees high-quality service to address and resolve any concerns with the solutions we deliver. Trust in our promise to maintain the integrity and performance of your systems.
Customer Portal
Access to our new and improved customer portal, which includes:
- Current dashboards showing open cases, work orders, and outstanding invoices
- Case management details for all open cases
- In-portal service requests
- Customer current entitlements listing
- Online customer registration
- Knowledge base and FAQs
- Currently available for Integration Business Unit Customers. Fire and Security BU Customer access to follow.
Service Essentials
While the tiers of service meet the core needs of most businesses, Pavion has additional
services to meet the specific and bespoke needs of companies and industries, including:
- Annual cyber service
- Proactive system support
- Software support agreement
- Compliance as a service
- Event-based video monitoring
- Cyber security services
- Proactive video monitoring
- Advance cyber security tools
- Quarterly business reviews
- Advanced portal services
- Enterprise IoT security platform
- Video inspections
Connect with Pavion
Pavion can span across fire, security, and integration to simplify the needs of our customers. Ready to learn how we can help?
Maintenance & Subscription Services to Enhance Your Organization’s Efficiency
Pavion is your trusted partner in providing tailored services to meet the unique needs of your organization. With our comprehensive maintenance and subscription offerings, we aim to not only ensure your technology runs smoothly but also to optimize your operational costs.
OUR MAINTENANCE OFFERINGS
Choose Your Level of Service
Pavion Maintenance Offering – PX Basic
- SUPPORT: We offer both in-person and remote support services, ensuring prompt assistance when you need it.
- Best effort service level objective: Our team is committed to resolving your issues efficiently, minimizing downtime.
Pavion Maintenance Offering – PX Plus
- SUPPORT: In-person and remote support services are included.
- Two business day service level objective: We prioritize your needs with a swift response time.
- nnual preventative maintenance: Proactive care to prevent issues before they disrupt your operations.
- MATERIALS & PORTAL: Materials covered under manufacturer warranty, and you gain access to our portal for tracking and managing your service requests.
Pavion Maintenance Offering – PX Elite
- SUPPORT: In-person and remote support services with a focus on next business day response.
- Materials covered under manufacturer warranty: If under warranty, we take care of materials, so you can focus on your core operations.
- Portal access & ticket status: Enjoy seamless monitoring and transparency.
- Bi-annual preventative maintenance: Proactive care to prevent issues before they disrupt your operations.
- Training: Enhance your team’s capabilities.
- Priority service: Your urgent needs become our top priority.
PAVION SUBSCRIPTION SERVICE
For organizations seeking comprehensive support throughout their project lifecycle, our Pavion Subscription Service is the perfect solution. It covers everything from designing your ideal solution to technology delivery, implementation, ongoing updates, and PX Elite maintenance. All this comes at a fixed monthly cost, providing budget predictability and peace of mind.
Time & Materials
Facing a unique, one-time challenge? Pavion offers services on a time and materials basis, ensuring flexibility when you need it.
Warranty
Our commitment to quality extends beyond implementation. We stand by our solutions and provide high-quality services to address any issues you may encounter.
GET STARTED WITH SERVICE
- Pavion Subscription Customer Portal: Gain access to our improved customer portal, offering:
- Dashboards with open cases, work orders, and outstanding invoices.
- Case management details for all open cases.
- In-portal service requests.
- Customer current entitlements listing.
- Online customer registration.
- Knowledge base and FAQs for self-help.
(Note: Currently available for Integration Business Unit Customers; Fire and Security BU Customer access to follow.)
SIGNUP NOW
Service Essentials
While our service tiers meet the core needs of most businesses, Pavion recognizes that every organization is unique. We offer additional services tailored to specific industries and companies, including:
- Annual cyber service: Enhance your cybersecurity posture.
- Proactive system support: Stay ahead of potential issues.
- Software support agreement: Ensure your software runs smoothly.
- Compliance as a service: Simplify compliance requirements.
- Event-based video monitoring: Enhance security through video surveillance.
- Cybersecurity services: Protect your digital assets.
- Proactive video monitoring: Ensure continuous video surveillance.
- Advanced cybersecurity tools: Stay ahead of cyber threats.
- Quarterly business reviews: Optimize your technology investments.
- Advanced portal services: Gain advanced features for managing your services.
- Enterprise IoT security platform: Secure your IoT devices.
- Video inspections: Enhance surveillance with video inspections.
At Pavion, we are dedicated to empowering your organization with the right technology and support to drive efficiency and growth. Contact us today to explore how our services can benefit your unique needs and goals.