Now Offering Technology as a Service.
Are you looking to get the most from both your technology and your budget…all while impacting successful business outcomes? With CTSI Subscription Services, you can get the most advanced Communications, AV, Collaboration, and Security technology offerings.
Customer Benefits - Making Things Simple
Here's How It Works
All-Inclusive Subscription Services – Fixed Monthly Payments
CTSI Subscription Services include Engineering, User Experience Consulting, Programming, Training, Hardware, Software Licenses, Software Support, Installation, Training, and Documentation as specified for the initial project installation. The offer includes CTSI Premium Maintenance for the term of the agreement, our highest level of customer care, which covers all maintenance, management, and break-fix services. Additionally, should equipment fail during the term of the agreement, CTSI will repair and/or replace it with no expense.
Contract Term Based on Your Preferred Tech Refresh Lifecycle
Due to the flexible nature of the CTSI Subscription Services offer, you can mix and match Subscription Services term length by technology type, location, system type, etc. This flexibility enables you to assess their preferred technology refresh lifecycle and manage the refresh accordingly. For example, you may prefer a tech refresh for video surveillance every three years, and access control every four years. Simply designate system type, location, and term on the CTSI Subscription Services Schedule, and we manage the rest.
CTSI can provide monthly CTSI Subscription Services pricing for infrastructure and systems built to your Standard Reference Architecture. Our standard contract term options are 36 and 60-month, however, 48-month and 72-month terms are also available upon request.
Add Features, Rooms, and Technology Throughout the Term of the Agreement
Should requirements change during the term of the Subscription Services Agreement, you can amend the Agreement to reflect the additional features and capabilities required at any time. Subscription Services modifications can be coterminous with the existing agreement or start a new term for the added features – your choice.
Flexible End-of-Term Options
At end of the Subscription Services Agreement term, you may choose from the following end of term options – Technology Refresh, Annual Renewal, Multiyear Renewal, or Aged Asset Acquisition – your choice.
Helping You and Your Team Collaborate Most Effectively
We believe CTSI Subscription Services enables you to accelerate AV upgrades and transformation of your existing infrastructure while delivering a lower TCO, higher level of Customer Care, budget linearity, and a managed approach to maintain technology refresh lifecycle objectives into the future.
Dedicated Customer Care Organization
CTSI manages a dedicated Customer Care organization responsible for all CTSI Maintenance, Managed Services, and Subscription Services Customers. Our dedicated Customer Care team includes a Technical Support Team staffed by manufacturer and industry-certified engineers. This team connects to our customers remotely via industry-leading SecureLink Technology, ensuring immediate access to advanced troubleshooting and enhanced technical support.