Improve System Uptime, Resource Availability, and Reduce Risk
Maintenance Program Support Services
CTSI Customer Care and CTSI Maintenance Programs ensure solution reliability after installation to keep your systems up and running. Fast, efficient, and certified support personnel work to ensure stable, dependable environments which allow your entire organization to benefit from CTSI’s experience and systems integration expertise. Our Maintenance Programs are available in four options to meet your business requirements, as detailed below:
CTSI Technical Support & Field Engineers
Staffed with a highly-trained team of industry certified engineers, the CTSI Technical Support Team works to quickly resolve service incidents associated with your systems. CTSI Maintenance Customer’s system details are at the fingertips of the Technical Support Team, right down to the as-built engineering documentation, system source code, and configuration files. Our experts begin to troubleshoot immediately over the phone and utilize secure remote access for real time diagnostics, enabling the CTSI Customer Care to work through multi-vendor troubles with speed and efficiency.
If on-site resolution becomes a necessity, you are covered. CTSI Maintenance customers benefit from priority scheduling of on-site service calls from skilled technicians, while Technical Support Engineering stays engaged through incident resolution. We handle the details.
Preventive Maintenance & Service Delivery Management
CTSI performs on-site Preventive Maintenance for your systems to ensure consistent reliability over time. The CTSI Preventive Maintenance Checklist provides our field engineers with specific points to review to ensure we provide a comprehensive assessment of your system’s health. We perform adjustments to keep your system optimized, and provide an electronic copy of your report. CTSI also provides an analysis of the service history including incident reports, resolutions, and strategies to continually improve your environment.
CTSI Maintenance gives you peace of mind extending the life of your system for years to come.