Welcome EC&M Customers!

At CTSI, we’re always looking for ways to add value for our customers, and I’m tremendously excited to add the capabilities of EC&M to our portfolio of solutions,” said Gino Ruta, President and CEO of CTSI. “Their expertise, proven track record of excellence and commitment to service are perfectly aligned with our core values, and this is a move that certainly expands the benefits we can bring to the customers of each valued company.”

CTSI’s culture and values are aligned with ours, and I have complete confidence in the company’s ability to continue delivering the level of quality and service our customers have come to expect,” said Michael L. Wynne, President and CEO of EC&M. “This acquisition would not have taken place had I not sincerely believed it would be a move that expands overall capabilities and adds value for our customers, as that has always been and will continue to be our central mission.”

CTSI continues to take the steps needed to ensure the safety of our employees, customers, and community. We continue to safeguard our employees by maintaining the highest level of hygiene in alignment with CDC recommendations, while leveraging our remote worker IT, Conferencing, Collaboration, and VTC technology whenever possible. 

Our team is engaged in a variety of projects to assist our customers in reopening their organizations, delivering essential services to healthcare, federal, and other businesses supporting the COVID19 Crisis. In an effort to make certain we are assisting our community in any way possible, we continue to search for, test, and integrate the most reliable solutions designed to reopen and manage your organization safely and efficiently. Learn about upgrading to a Hands-free Workplace, Elevated Body Temperature Detection, Rapid Deployment Kits, and more.

CTSI Subscription Services

CTSI is one of the very few systems integrators offering Workplace-Technology-as-a-Service in any environment with zero capital investment. Design, engineering, hardware, software, installation, and ongoing support with CTSI Maintenance Programs are all included for a fixed monthly fee. At the end of your subscription term, you can utilize our technology refresh option to make sure your systems remain current. Whether you are collaborating from across multiple enterprise locations, providing quality patient care, stimulating student learning, improving communications in a safe and secure environment, or delivering next generation living amenities… CTSI Subscription Services has you covered.

Design & Engineering Expertise

Name an industry… We have experience designing and engineering complex workplace technology solutions across multiple verticals. Our 40+ in-house Engineers and Programmers have crafted systems that entertain and engage large crowds, help run major organizations, keep students safe, and facilitate clean and efficient healthcare. Our system designs ensure optimal user experience and high availability which truly differentiates CTSI and our ClearDesign methodology.  We keep in mind that our systems are not just about what you can do, but how you do it.

User Experience & Project Execution

Our User Experience (UX) team meets with end-users throughout the project timeline and maintains ongoing connection long after the systems have been integrated and commissioned. With Lean certified practitioners, we work directly with your team to determine each step in their workflow.  We analyze how our technology can deliver the most impact by reducing steps, streamlining your business process, and generating outcomes that are tightly aligned with your business requirements and budget.

Transparency in the progress of your project’s timeline is very important in maintaining our long-term customer partnerships. We ensure our 200+ in-house Field Integration Specialists & Project Managers remain industry certified and manufacturer trained to better control the quality delivered. Each system installed for our client is unique, however, we implement a standard project management and communications protocol to ensure consistency.

Ongoing Support & Customer Care

Our clients are confident in our experience and expertise within their environments and know they can rely on us as a resource long after the installation is complete. Fast, efficient, and certified Customer Care support personnel work to ensure stable, dependable systems by supporting your technology through its entire lifecycle. Our CTSI Technical Support Team is staffed with a highly-trained team of industry certified engineers that are prepared with your as-built engineering documentation, system source code, and configuration files at their fingertips.

As a premier integrator working across varied industries such as corporate, healthcare, education, government, senior living, multifamily, and houses of worship, we incorporate best practices from different fields to influence our service delivery approach. We also use feedback from our customers to drive process improvement and best practice standards. Our approach includes looking at the micro and macro level dynamics that contribute to great customer service experiences, while ensuring your technology is always ready and available to meet your business needs.