CTSI offers maintenance programs with varying levels of coverage and cost to accommodate the customer's needs. Plans provide the following benefits:

Unlimited telephone and on-line support is available Monday through Friday during normal business hours (8am to 5pm EST) to address customer maintenance issues.  CTSI will attempt to assist the customer in isolating and resolving any system maintenance problems.  If the problem can not be resolved over the phone or on-line, CTSI will schedule an on-site service call with the customer. We also provide 24 hour service .

Maintenance inspections include going through the operational functions of each component within the audiovisual system to ensure they are in proper working order.  CTSI will perform maintenance cleanings and adjustments on drives, optics, screens, etc. as applicable, in accordance with manufacturer’s recommendations.

Upon request by the customer, CTSI will perform on-site service calls for maintenance repair services. These calls may be at no charge or at a discounted labor rate, depending on the type of program selected. Additionally, the replacement or repair cost of defective components may be included depending on the type of program selected. 

CTSI offers Meeting Support which allows for one of our trained and certified technicians on-site to run the customer's audiovisual equipment during important meetings, ensuring a smooth running presentation and providing instant help if needed. Additionally, CTSI offers User Manual creation and User Training for new employees.

Customers purchasing a Maintenance Program will receive preferred rates for services outside the scope of the selected program. This preferred rate is only available to maintenance program customers. Contracted clients also receive priority scheduling and dispatch over non-contracted clients.